Here is a summary of Help with Handwriting’s Services Terms of Use.
Description | Summary information |
|---|---|
All online lessons with an Occupational Therapist | Booked and paid using our online booking system.
All lessons have to be used within 6 months from the date of purchase. Lessons can be changed or cancelled 48hrs prior to the lesson otherwise a cancellation fee is applied. |
Handwriting Courses | Make Handwriting Readable in 66 days has access for 3 months.
Exam Ready Handwriting course access for 1 year.
All other courses, access for 1 year and parents can attend monthly Q&A support calls
|
Online Membership with a Subscription Box with support by an Occupational Therapist | The club opens for new students between the 20th and 24th of every month. Any direct debit set up is based on the date that the order form was completed.
Should you not receive your parcel by the 1st of the month, you are to contact support@helpwithhandwriting.co.uk |
Training written and/or supplied by an Occupational Therapist | Quick Handwriting Course: Supercharge it in 60 minutes – Access for 1 year and parents can attend monthly Q&A support calls
Training – 7 day post course email support |
Duke of Edinburgh Approved Provider supported products | All students must be 14 years or older, have a Duke of Edinburgh ID number and are part of a DofE licensed organisation e.g. school, scouts. |
Do not use Help with Handwriting if you do not agree to the Services Terms of Use described. Your use of Help with Handwriting means you agree to these Terms of Use.
If you have any queries before you begin using Help with Handwriting services, please contact us. If you need to book a call, you can do so here.
Standard Terms & Conditions of Business for Lessons, Courses and Online Membership Subscription Service
Hi, Sheilagh here, I am a children’s Occupational Therapist, handwriting expert and founder of Help with Handwriting. I am so excited that you are planning to use our services or products. Before you buy, there a few things you need to know about what you are purchasing, what you can expect, and the support you will get from Help with Handwriting. Please read the terms below and if you have any questions once you’ve finished, please do not hesitate to get in touch, and I would be happy to chat further.
Best wishes, Sheilagh.
Introduction
The terms and conditions set out below apply to your purchase of our services. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Help with Handwriting Limited (“Help with Handwriting”, “we”, “us” or “our”), a company registered in England & Wales under company registration number 13759964, provide services to you. These terms are subject to any rights you have under consumer law to which we are bound to, and which cannot be waived.
Services
Help with Handwriting provides handwriting Lessons, Courses and Online Membership Subscription Service for children and teenagers aged between 4 – 16 years old.
Description | Service or Product Name | Extra information | Webpage URLs to services & products |
|---|---|---|---|
Online Lessons with an Occupational Therapist | A. Taster (1 Lesson)
B. Block of 6 Lessons C. Refresher (1 Lesson) D. Summer Skill Builder (4 Lessons) | Junior lessons are for students aged 6 to 11 years (up to Year 6)
Senior lessons are for students aged 11 to 16 years (from Year 7) All lessons have to be used within 6 months from the date of purchase. Lessons can be changed or cancelled 48hrs prior to the lesson otherwise a cancellation fee is applied. | Seniors – https://helpwithhandwriting.co.uk/1-to-1-handwriting-tuition/
Juniors – https://helpwithhandwriting.co.uk/handwriting-lesson/ |
Handwriting Courses written by an Occupational Therapist | E – Make Handwriting Readable in 66 days
F – Exam Ready Handwriting (1 hour Power Hour lesson with access to the course) G – Neat Handwriting Practice: Escape Room Handwriting Checklist for Kids: The Newsroom H – Cursive Writing Practice: Tongue Twisters I – Summer Holiday Pack K – Perfect letter sizing: Animal Wonders L – Letter Formations – Letter Better | E – Make Handwriting Readable in 66 days has access for 3 months.
F – Exam Ready Handwriting course access for 1 year. G to L – Access for 1 year and parents can attend monthly Q&A support calls | Make Handwriting Readable – https://helpwithhandwriting.co.uk/readable-handwriting/
Exam Ready – https://helpwithhandwriting.co.uk/exam-ready-handwriting/ Escape Room – https://helpwithhandwriting.co.uk/neat-handwriting-practice/ The Newsroom – https://helpwithhandwriting.co.uk/improve-handwriting-practice/ Tongue Twisters – https://helpwithhandwriting.co.uk/cursive-writing-practice/ • Summer Holiday – https://helpwithhandwriting.co.uk/summer-handwriting-activity/ Animal Wonders – https://helpwithhandwriting.co.uk/letter-sizing/ Letter Better – https://helpwithhandwriting.co.uk/letter-formation/ |
Online Membership with a Subscription Box with support by an Occupational Therapist | M – Handwriting Practice Club | The club opens for new students between the 20th and 24th of every month. Any direct debit set up is based on the date that the order form was completed.
Should you not receive your parcel by the 1st of the month, you are to contact support@helpwithhandwriting.co.uk | Club – https://helpwithhandwriting.co.uk/handwriting-practice-club/ |
Training written and/or supplied by an Occupational Therapist | N – OT Supervision
O – Quick Handwriting Course: Supercharge it in 60 minutes P – Handwriting Training to Schools – Whole day Q – Handwriting Training to Schools – Twilight | O – Access for 1 year and parents can attend monthly Q&A support calls | Supervision – https://helpwithhandwriting.co.uk/ot-supervision/
Supercharge – https://helpwithhandwriting.co.uk/quick-handwriting-course/ Whole Day and Twilight Training – https://helpwithhandwriting.co.uk/handwriting-training/ |
Duke of Edinburgh Approved Provider supported products | E – Make Handwriting Readable in 66 days
M – Handwriting Practice Club – Have to submit at least 5 pieces of work for review as part of the Feedback Friday service to meet Help with Handwriting requirements for the approved assessor to write the report. | All students must be 14 years or older, have a Duke of Edinburgh ID number and are part of a DofE licensed organisation e.g. school, scouts. | Make Handwriting Readable – https://helpwithhandwriting.co.uk/readable-handwriting/
Club – https://helpwithhandwriting.co.uk/handwriting-practice-club/ |
Whilst many children experience significant improvements in learning, handwriting style, implementation techniques and confidence, we offer no guarantees in respect to results. Each child is different, and results may vary. All services are delivered online, and some children do not progress as well with online delivery.
All services are performed by Help with Handwriting.
No services are outsourced.Fees and Payment Terms
The fees for all packages are charged at the time of purchase, and payment is accepted via Stripe. Any VAT to be charged will be clearly stated.Intellectual Property Rights
We retain all copyright in any document prepared in the course and subscription of carrying out the services specified in these Terms of Business. As a result you are strictly prohibited from copying in full or in-part any elements of our worksheets.Communications
Communication with you will be via email or telephone unless otherwise agreed in advance. Electronic communications are not totally secure, and we cannot be held responsible for damage or loss caused by viruses. Our usual business hours are 9am until 5pm, Monday to Friday. Outside of these times responses to any communications may not be read or responded to.
Please be aware that as part of the content strategy for our business, social media posts may be uploaded to social channels outside of these hours and so whilst you may see a social presence and engagement we will be unable to respond to emails and enquiries outside of our core business hours.
Data Protection
We are committed to protecting your data. Our privacy statement is available at https://helpwithhandwriting.co.uk/privacy-statement/
Confidentiality and Retention of Information
Communications between us are confidential. We will take all reasonable steps not to disclose personal information about you and your child save for in circumstances as required by law or by us to perform the internal operations of our business, such as disclosure to an accountant.
Information in respect to you and your child will not be held longer than required by insurance provider obligations.Complaints and Refunds
In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of purchase in circumstances where you have not had access to the course or subscription material.
Refund requests should be made in writing to support@HelpWithHandwriting.co.uk and a full refund will be provided within 14 working days.In the event that online content has been provided to you, or one or more training sessions have already taken place within the first 14 days following your purchase, you are still entitled to request a refund, but the value of the lesson(s) shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of enrolling you on the course or subscription.
There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14-day cancellation period.
We reserve all rights to cancel the services for any reason without prior notice. In such circumstance a refund will be provided for the remainder of the lessons as applicable.
It is our aim that you will be content with your purchase. If you have any concerns, you should contact our support desk via email at support@HelpWithHandwriting.co.uk. We agree to look into your complaint carefully and promptly and take reasonable steps to resolve it.
Refunds will be provided in accordance with your statutory rights.
Limitation of Liability
Services are provided to you and your child with reasonable care and skill. Any liability to you is limited to the amount of any fees paid.
We do not and cannot guarantee any specific results in respect to improvement in your child’s handwriting and / or confidence.
There will not be no liability to you for any delay or failure to perform our obligations if the delay or failure is caused by circumstances outside our reasonable control.
We do not accept liability in respect to the actions of any participants in group sessions.
Third Party Rights
No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services or have any rights to enforce or rely on any of the terms.
Applicable Law
These Terms of Business are our standard terms and conditions of business and should at all times be construed in accordance with English law. The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.
(Last updated 11.08.24)
