For Terms and Conditions see below.
Standard Terms & Conditions of Business for Lessons, Courses and Online Membership Subscription Service
Hi, Sheilagh here, I am a children’s Occupational Therapist, handwriting expert and founder of Help with Handwriting. I am so excited that you are planning to use our services or products. Before you buy, there a few things you need to know about what you are purchasing, what you can expect, and the support you will get from Help with Handwriting. Please read the terms below and if you have any questions once you’ve finished, please do not hesitate to get in touch, and I would be happy to chat further.
Best wishes, Sheilagh.
Introduction
The terms and conditions set out below apply to your purchase of our services. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Help with Handwriting Limited (“Help with Handwriting”, “we”, “us” or “our”), a company registered in England & Wales under company registration number 13759964, provide services to you. These terms are subject to any rights you have under consumer law to which we are bound to, and which cannot be waived.
Services
Help with Handwriting provides handwriting Lessons, Courses and Online Membership Subscription Service for children and teenagers aged between 4 – 16 years old.
Description | Service or Product Name | Extra information | Webpage URLs to services & products |
|---|---|---|---|
Online Membership with a Subscription Box with support by an Occupational Therapist | Get Set Write Handwriting Club | Your membership starts immediately upon joining with instant access to the club hub. The join date is the date the direct debit is set up. This is based on the date that the order form was completed. If joining on 22nd, 23rd, 24th or 25th of the month, the following months direct debit will be moved to 21st of the month. This is so that the club boxes can be posted to you on the 25th.
Boxes are prepared monthly with a cut-off date of the 21st. You’ll receive 1 or 3 full months worth of membership benefits, including work reviews and Zoom calls. This is based on your membership choice at the time of signing up. The timing of your box shipments depends on when you join: – Join by the 21st: Your first box ships that month. – Join after the 22nd: Your first box ships the following month. You’re guaranteed 1 or 3 club boxes, even if the 3rd box arrives after your membership ends. Everyone receives 1 starter box, this is posted on the first month. If you leave and rejoin the club within 12 months you will not receive a new Starter Box. For any box received during your membership, you can get related work reviewed. All boxes contain a monthly workbook, mystery pen, surprise gift, challenge scratch card and subject topic keyword worksheet. For any box that arrives after your membership ends, you will not be able to have work reviewed. Should you not receive your parcel by the 1st of the month, you are to contact support@helpwithhandwriting.co.uk If you are unhappy with your purchase, there is a 14 day guarantee. Contact us within 14 days of purchase and we will refund you your membership fee. Access to the membership will cease immediately. The refund will be issued back to you within 10 working days. This is is accordance to Stripe refund policy. Any promotional offers are only available if the 3 month membership is purchased. The promotional product is subject to availability. Item may vary and there are no guarantees that item is available. An example of a promotional item is a desk tidy that has a RRP of £10.50. | Get Set Write Club – https://helpwithhandwriting.co.uk/handwriting-practice-club/ |
Online Lessons with an Occupational Therapist | Handwriting MOT
| 30 minute lesson with an MOT style report identifying areas of handwriting that could be improved, stating in what order they should be approached. This report is a PDF document that is emailed after the lesson to the parents/guardians. All lessons have to be used within 6 months from the date of purchase. Lessons can be changed or cancelled 48hrs prior to the lesson otherwise a cancellation fee is applied. | TBA |
Duke of Edinburgh Approved Provider supported products | Get Set Write Club | All students must be 14 years or older, have a Duke of Edinburgh ID number and are part of a DofE licensed organisation e.g. school, scouts.
A student has to submit a minimum of 11 pieces of work over their 3-month period for review as part of the Feedback Friday video reviews. They cannot submit 11 pieces of work in one go but spread this over a minimum of 5 submissions. Without doing this, they do not meet meet Help with Handwriting requirements for our approved assessor to write the report. No refunds are issued if a student does not comply with these conditions. As per advice by the DofE organisation holiday breaks over this 3 month period is allowed. Students can sign up for a total of 6 months with the club ad this can go towards their DofE award, however the usual term is 3 months. | Get Set Write Club – https://helpwithhandwriting.co.uk/handwriting-practice-club/
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Whilst many children experience significant improvements in learning, handwriting style, implementation techniques and confidence, we offer no guarantees in respect to results. Each child is different, and results may vary. All services are delivered online, and some children do not progress as well with online delivery.
All services are performed by Help with Handwriting.
No services are outsourced.
Fees and Payment Terms
The fees for all packages are charged at the time of purchase, and payment is accepted via Stripe. Any VAT to be charged will be clearly stated.
Intellectual Property Rights
We retain all copyright in any document prepared in the course and subscription of carrying out the services specified in these Terms of Business. As a result you are strictly prohibited from copying in full or in-part any elements of our worksheets.
Communications
Communication with you will be via email or telephone unless otherwise agreed in advance. Electronic communications are not totally secure, and we cannot be held responsible for damage or loss caused by viruses. Our usual business hours are 9am until 5pm, Monday to Friday. Outside of these times responses to any communications may not be read or responded to.
Please be aware that as part of the content strategy for our business, social media posts may be uploaded to social channels outside of these hours and so whilst you may see a social presence and engagement we will be unable to respond to emails and enquiries outside of our core business hours.
Data Protection
We are committed to protecting your data. Our privacy statement is available at https://helpwithhandwriting.co.uk/privacy-statement/
Confidentiality and Retention of Information
Communications between us are confidential. We will take all reasonable steps not to disclose personal information about you and your child save for in circumstances as required by law or by us to perform the internal operations of our business, such as disclosure to an accountant.
Information in respect to you and your child will not be held longer than required by insurance provider obligations.Complaints and Refunds
In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of purchase in circumstances where you have not had access to the course or subscription material.
Refund requests should be made in writing to support@HelpWithHandwriting.co.uk and a full refund will be provided within 14 working days.
In the event that online content has been provided to you, or one or more training sessions have already taken place within the first 14 days following your purchase, you are still entitled to request a refund, but the value of the lesson(s) shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of enrolling you on the course or subscription.
There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14-day cancellation period.
We reserve all rights to cancel the services for any reason without prior notice. In such circumstance a refund will be provided for the remainder of the lessons as applicable.
It is our aim that you will be content with your purchase. If you have any concerns, you should contact our support desk via email at support@HelpWithHandwriting.co.uk. We agree to look into your complaint carefully and promptly and take reasonable steps to resolve it.
Refunds will be provided in accordance with your statutory rights.
Limitation of Liability
Services are provided to you and your child with reasonable care and skill. Any liability to you is limited to the amount of any fees paid.
We do not and cannot guarantee any specific results in respect to improvement in your child’s handwriting and / or confidence.
There will not be no liability to you for any delay or failure to perform our obligations if the delay or failure is caused by circumstances outside our reasonable control.
We do not accept liability in respect to the actions of any participants in group sessions.
Third Party Rights
No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services or have any rights to enforce or rely on any of the terms.
Applicable Law
These Terms of Business are our standard terms and conditions of business and should at all times be construed in accordance with English law. The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.
(Last updated 31.01.25)
Privacy Statement
We take safeguarding online privacy seriously. Please read the whole of this statement carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use and the key details of our privacy policy.
From time to time, we may need to change our privacy policy because of changes in our organisation, legislation or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement.
Help with Handwriting is a UK based company which specialises in helping young people to learn and improve their handwriting skills. Help with Handwriting are responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection Act and the General Data Protection Regulations. Any questions regarding our processing of personal data should be directed to us via email to Support@HelpWithHandwriting.co.uk
Scope
Our Privacy Statement governs any kind of processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.
We are guided by the following principles when processing data:
- We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it;
- We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;
- We will collect and use your personal information only if we have sensible business reasons for doing so, such as contacting you with inspirational marketing content and relevant offers from time to time.
- We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent;
- We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;
- We will apply high technical standards to make our processing of data secure;
- Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.
Information Collected
The information we may collect about you, your child or a child in your care could include, but is not limited to:
- Personal details
- Family details
- Lifestyle and social circumstances
- Financial details
- Physical or mental health details
- Racial or ethnic origin
If we obtain special category data from you we will always get your consent first.
We will collect information from you when:
- You sign up to our newsletter or mailing list
- You download an opt-in
- You join a course or take part in a lesson
- You contact us for information via our website or social media channels, by phone or email
- You post on our social media channels, website or blog
- You work with us in any other commercial capacity not listed above
We may use the information collected to:
- Deliver our services to you
- Allow you to process a booking for a product or course
- Create a profile for you on our site
- Send you our newsletters or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- Ensure that content from our site is presented to you in the most effective manner for you and your computer
- Allow you to participate in the service you have chosen to do so
- Notify you about changes to our service
Information Storage
If you provide us with your email address it will be stored securely within our system by a third party provider. We will never sell or share your personal information with third parties.
Legal Basis For Processing Your Data
The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:
- You have consented
- For the performance of a contract
- For compliance with a legal obligation which we must perform
- To protect vital interests of your or another person
- It is in the public interest
- It is in the legitimate interests pursued by us or a third party
We collect data for the purposes set out above. Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained.
Any health data collected from you has special protection and is limited to that permissible by law. In all instances where special category data is collected we will obtain your express consent.
Links From Our Site
Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website.
Marketing Emails
We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested.
Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by clicking onto the unsubscribe link on the marketing email that was sent to you. It may take up to 48 hours for this to become effective.
Website Analytics & Targeted Marketing
We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers including Google Analytics to improve our visibility and to monitor website browser behaviour and navigation across our site.
These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:
- Number of visitors to our site
- Pages visited whilst using the site and time spent per page
- Page interaction information, such as scrolling, clicks and browsing methods
- Source location and details about where users go when they leave the site
- Page response times and any download errors
- Other technical information relating to end user device, such as IP address or browser plug-in
From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Twitter, Google and/or Instagram. We may also utilise the Facebook Pixel, Facebook Ads and Instagram Ads to present you with offers which may be of interest to you.
Changes To Our Policy & Future Processing
We do not intend to process your personal information except for the reasons stated wiring this privacy notice. If this changes, this privacy notice will be amended and placed on our website at www.helpwithhandwriting.co.uk
This privacy notice was published on 6th January 2022.
